Shipping and Returns Policy - GALA
Shipping Policy. Our products will be shipped within 72 hours, business days, from the time we confirm your order.
At GALA , we pride ourselves on offering the highest quality products, handcrafted with meticulous attention to detail. If for any reason you are not completely satisfied with your purchase, we will be happy to offer a solution. Our returns policy is detailed below:
Return Period
• You can request a refund for any item purchased from our online store within 14 calendar days of delivery.
• Products must be returned in their original condition , unused, undamaged, with all tags attached and in their original packaging.
Return Process
1. Return Request: To begin the process, please contact our customer service team at info@teresagala.com , indicating your order number and reason for return. If the reason for the return is due to product defects, please attach images of the defect.
2. Return Shipping: Once your request is approved, we will provide you with detailed shipping instructions. Return shipping costs are your responsibility, except in the case of defective products or errors in your order.
3. Reception and Inspection: Upon receiving the returned item, we will inspect it to verify its condition. If it meets the requirements of our policy, we will proceed with the refund.
Refunds
• Refunds will be issued via the same payment method used for the original purchase, and may take up to 20 business days to process from the date the package is received.
• Original shipping costs are non-refundable, except in the case of errors on our part or defective products.
Exceptions
• Returns of personalized or custom-made products are not accepted unless they have manufacturing defects.
• Items showing signs of use, damage, or alteration will not be accepted for return.
Defective Products or Order Errors
If you receive a defective or incorrect product, we apologize and will be happy to rectify the situation. In these cases, please contact us immediately to arrange a free return or replacement.
Contact
If you have any questions or need further assistance, our customer service team is available to help. You can contact us at info@teresagala.com .
At GALA , we want your experience with us to be seamless, and we are here to ensure that every purchase is a reflection of our commitment to excellence and luxury.
